AT&T Wireless Parental Controls: FAQs








Recommended for:
Parents
,
Small Businesses
OVERVIEW
Need to get a handle on your family's wireless usage? AT&T offers a variety of services to help you manage mobile phone usage with purchase blockers, content filters, time restrictions, and much more. Controls not available on all mobile devices.
CONTROLS
| Parental Controls at a Glance | |||
|---|---|---|---|
| Services |
Purchase Blocker Free* |
Content Filter Free* |
AT&T Smart Limits for WirelessSM** $4.99/mo |
| To set up free controls, call Customer Care at 888-333-6651 or dial 611 from your wireless device. | Learn more and sign up** | ||
| Block AT&T direct bill purchases: Prevent premium content purchases (ringtones, games, etc) that are direct-billed to your AT&T account |
![]() Blocks all purchases |
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![]() Set monthly purchase allowance |
| Go to att.com/db to manage your premium content purchase activity | |||
| Block harassing calls & texts: Block unwanted calls and texts by specifying up to '30' blocked numbers plus block calls to 411 |
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| Limit text/IM messages: Set monthly limit for text and instant messages. |
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| Block spam and take control of your wireless device | |||
| Set Time Restrictions: Set time of day restrictions for phone use |
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| Available on basic and messaging phones only: | |||
| Filter content: Restrict access to content inappropriate for younger viewers |
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*** |
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| Limit Data Usage: Set monthly limits for web browsing/data usage |
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* There is no additional monthly charge to use Purchase Blocker or Content Filters. Standard data usage rates may apply when setting these controls through a device. Turning Purchase Blocker on will cancel any existing subscriptions you have as well as prevent future one-time and subscription purchases.
** AT&T Smart Limits for Wireless does not provide the ability to set a specific monthly limit for minutes. All incoming calls are allowed at all times except from numbers you designate as blocked. Some Smart Limits features do not work on certain phones and services. Go to www.att.com/wirelesssmartlimitsterms to view AT&T Smart Limits for Wireless Terms.
***Content Filter does not work when in WiFi mode. A compatible handset is required. When accessing Internet through devices with MEdiaSM Net or att.net, Content Filter restricts access to mobile websites (like chat and dating sites) with mature content It also shuts off access to the broader mobile web via the search function. Turning Content Filter "On" will also restrict access to content that could be viewed and/or purchased from the device. It may take up to 90 minutes for the controls to take effect.
Content Filter is not compatible with most Smartphones. Please note Smartphones require a Smartphone data plan. You will still be required to pay for a Smartphone data plan even if you use Content Filter to block the device from accessing the Internet and application storefronts. Check your device storefront for other available parental control features and/or apps.
No filtering is 100% accurate and AT&T does not guarantee filtering accuracy.