Recommended for:
Individuals
,
Parents
Follow these tips to block spam and take control of your wireless device.
What is spam?
Spam is simply unsolicited SMS or MMS messaging sent indiscriminately to your cell phone-ofter for commercial purposes. Spam comes from many email, short codes and other wireless numbers.
- SMS email is an extension of how the internet is used, email is the most prevalent source of spam.
- Spam is used for to push political and social agendas, spread computer viruses, to sell products and services.
- Opt-in alerts, often confused with spam, are also received as messages on your mobile device. If you've signed up for this type of alert, either knowingly or unknowingly, you have to cancel your subscription to stop delivery.
SMS = Text messages
MMS = Text messages with pictures, video or audio content
If I get a spam message, what should I do?
Help us stop spam on your phone. Text us the actual spam message to short code 7726 (SPAM) to start an investigation.
Is there something I can do on my own to stop the spamming?
- Restrict the sources of email that reach your phone, visit http://mymessages.wireless.att.com
- Reply to unwanted email messages with BLOCK iin the body of the response to prevent future messages from that sender
- Reply to unsolicited short codes with STOP in the body of the response to prevent future message from that short code
- Block phone calls and SMS from specific 10-digit numbers sign up for AT&T Smart Limits for Wireless.
- If no other solution works, please contact AT&T Customer Care for additional assistance
What can I do if I get charged for spam?
If spam has become a problem for you, simply let us know and we'll work with you to resolve the issue. It's impossible for us to determine if a message is unsolicited unless you bring it to our attention.
What is AT&T doing about the spam I receive on my cell phone?
AT&T has been aggressive in addressing the challenges of cell phone spam. We've installed a "behind-the-scenes" spam-defense system with state-of-the-art network filters, virus traps and other blocking methods that screen out unwanted messages.
We're also fighting the spam problem in the courts and have been very successful in using this strategy to stop spammers from reaching you.
Most importantly we're proactively developing and providing you with more powerful, more effective ways to control the SMS and MMS messaging that gets delivered to your cell phone.
If spam has become a problem for you, simply let us know and we'll work with you to resolve the issue. It's impossible for us to determine if a message is unsolicited unless you bring it to our attention.