Roadside Assistance: FAQs
AT&T Roadside Assistance ("RA"): Costs $2.99 a month per enrolled phone and is automatically billed to your AT&T wireless account. You may cancel at any time. As a new RA customer, your first 30 days are free. To cancel RA without incurring monthly charges, contact AT&T by dialing 611 from your wireless phone within the first 30 days.
- RA includes coverage for up to four events/year per enrolled wireless phone number with a maximum benefit of $50/event.
- Customer is responsible for paying any excess charges directly to service provider at time of service. Additional calls can be arranged at the customer's expense. There is a 72-hour waiting period after enrollment before the maximum benefit of $50/event can be used (service can be arranged within the first 72 hours at your own expense).
- RA program coverage includes:
- Towing service due to mechanical failure; jump-start for dead or depleted battery; flat tire change with your spare; fuel replenishment, including up to three gallons of gasoline or diesel if you've run out; lockout assistance, including a new key if yours is lost or stolen.
- Service covers light-duty passenger cars and trucks only - RVs, motorcycles, boats, trailers and commercial heavy-duty vehicles are not covered. Not valid when operating off road. Accident towing and winching not covered.
- Enrolled phone and authorized user must be with the vehicle at the time of service. After you call for assistance, your call will be returned with confirmation of the service provider and an estimated time of arrival at your location. RA is not a reimbursement program - you must call RA before service is rendered. RA service is provided for wireless customers of AT&T by Asurion Roadside Assistance Services, LLC, a licensed motor club. Asurion Customer Care can be contacted at 1-877-263-2600, 1077 Northwest Freeway, 2nd Floor, Houston, TX 77092, or www.asurion.com. Refer to the RA Welcome Kit for complete terms and conditions by visiting www.att.com/roadside.
Recommended for:
Individuals
,
Parents
OVERVIEW
Help is just a call away - 24/7. Simply bring your enrolled phone and AT&T Roadside Assistance will follow. Get help with towing, jump-starts, flat tires and more throughout the United States, Canada, Puerto Rico, and the U.S. Virgin Islands.
FEATURES
- Get help with some of the most commonly experienced roadside problems when you need it. Services provided include:
- Towing service due to mechanical failure
- Battery jump start for a dead or depleted battery
- Flat tire change with your spare
- Fuel delivery service if you run out of gas (up to three gallons)
- Lockout assistance and key replacement (up to $50)
- Bonus: Hertz rental car savings
- Service follows the phone - driver or passenger, your car or theirs, as long as you have your enrolled phone with you, we can help.
- Service provided throughout the U.S. (including Hawaii, Alaska, U.S. Virgin Islands, Puerto Rico) and Canada.
- Up to four service events per year with a maximum benefit of $50 per service event.
- Coverage active 72 hours after enrollment.
COST
$2.99/month per enrolled phone. New subscribers get their first 30 days free with enrollment. No long-term contract required. You may cancel at any time by contacting AT&T customer service at 1-866-246-4852 or 611 from your wireless phone. To avoid the $2.99 monthly charge, you must cancel the feature within the first 30 days after enrollment.
SUPPORTED DEVICES
All phones that are on standard AT&T Rate Plans are eligible for enrollment into AT&T Roadside Assistance (Prepaid phone plans are not eligible, e.g. GoPhone®). The enrolled phone must be present with vehicle at time of service.
RESTRICTIONS
Enrolled phone and authorized user must be with the vehicle at the time of service. Service covers light-duty passenger cars and trucks only RVs, motorcycles, boats, trailers, and commercial heavy-duty vehicles are not covered. Not valid when operating off-road. Your program includes coverage for up to 4 events/year per enrolled wireless telephone number with a maximum benefit of $50/event. Customer is responsible for paying for any excess charges directly to service provider at the time of service. Additional calls can be arranged at customer's expense. There is a 72 hour waiting period after enrollment before the maximum benefit of $50/event can be used (service can arranged within the first 72 hours at customer's expense). Accident towing and winching are not covered. After you call for assistance, your call will be returned with confirmation of the service provider and an estimated time of arrival at your location. Roadside Assistance is not a reimbursement program you must call Roadside Assistance before service is rendered. Roadside Assistance service is provided for wireless customers of AT&T by Asurion Roadside Assistance Services, LLC, a licensed motor club. Asurion Customer Care can be contacted at 1-877-263-2600, 1077 Northwest Freeway, 2nd Floor, Houston, TX 77092, or www.asurion.com. Refer to the Roadside Assistance Welcome Kit for complete terms and conditions by visiting www.att.com/roadside.