What is changing and why?
As the new AT&T, we’re making changes to our Internet service to provide you with even better and more exciting products and services. As part of this effort, your Internet experience is changing with a new home page. We’ve re-designed our home page to offer many exciting new features and enhancements to make your Internet experience better than ever!

In addition, we will also be upgrading to a new state-of-the art Webmail system, so if you use Webmail to access your e-mail, you'll be getting some great new features.

When will these changes take affect?
We will begin moving customers to the new home page and Webmail starting on Dec. 3, 2007 and continuing until Jan. 22, 2008. Your particular date will depend upon your domain and a timeframe is provided in the Reminder E-mail you just received. There are some important items that you need to be aware of before the move which are listed in the Reminder E-mail, so please make sure to read it thoroughly and check the FAQ below on "Is there anything I need to do or know prior to the change in my e-mail?" 

Please review the Frequently Asked Questions below to understand the updates and benefits of the new att.net!
Accessing the site | The att.net Home Page | e-mail & Communication Tools | Site Features | Security | Help & Support

Accessing the Site

Will I still need to sign in to access the site?
Yes, once you access the Web and att.net, you will need to sign in to access your e-mail, see your personalized home page, and be able to access certain features and personal settings. So you will need to know your Member ID (e-mail address) and password. Please take note of your Member ID and password now. If you do not know this information or need to re-set your passwords, call Phone Support: For AT&T High Speed Internet call 1 877-722-3755 or for AT&T Dial Internet call 1 866-722-3425, request “Tech Support”, then “Password Reset” from the interactive voice menu. 

Are there differences in how I access the site?
Yes, there is a slight difference in the way you will need to sign in when you log on to the service. You will be required to select your domain from a drop down menu when logging onto the site. (For example, pacbell.net or prodigy.net, etc.) This ensures that you'll be presented with the appropriate help, member services, and personalized content.

Why do I need to select my domain when I access the site?
The new att.net supports a variety of services and regional offerings. Entering your domain ensures that the information you see is appropriate to you and provides the best possible experience.

Will I keep my current user ID and e-mail address(es)?
Yes, you will keep the same user ID and e-mail address(es). 

What if I forgot my Member ID and Password?
If you forgot your Member ID and/or password, or need to re-set your passwords, you can call Phone Support: For AT&T High Speed Internet call 1 877-722-3755 or for AT&T Dial Internet call 1 866-722-3425, request “Tech Support”, then “Password Reset” from the interactive voice menu. 

The att.net Home Page

What is the new home page and where will it be located?
Your new home page will be att.net and it will be located at http://www.att.net. This page has been redesigned with a new look and enhancements to content and features for a better Internet experience. If you currently use another page as your home page, depending upon the type of service you have, you will either be automatically redirected or you may need to update your browser home page and bookmarks.

How is “att.net” different from the home page I’m using today?
The new home page will provide enhanced functionality and capabilities— delivering a more customized site experience. One of the great advantages to the new att.net is that you’ll be able to customize your homepage with the information and content you want to see — from movie listings, to weather, to stock updates and more. Other enhancements include:

• Improved navigation with content organized into simple, easy-to-use sections.
• A communications area devoted to features like E-mail, Instant Messaging and Chat, and e-Greetings.
• Channel links for quick and easy access to information and tools on a variety of topics like Shopping, Business, Entertainment, Careers, Games, Health, Home & Garden, etc.

What type of content categories will be available on the home page?
With the att.net home page, you’ll get great content from top providers in categories such as News, Business, Lifestyle, Shopping, Real Estate, Home & Garden, and more. These content categories are located in prominent sections throughout the home page, as well as organized into a convenient alphabetical listing of Channel links on the left hand side of the page for easy access.

Is there a demo or site overview that I can use to become more familiar with the site?
Yes, an online tour of the new att.net home page is available at http://www.att.net/features/audiotour/. It illustrates how to log in and how to access certain features and tools. It also provides an overview of how the page is organized and how to navigate and personalize the site.

E-mail and Communication Tools

Are there any changes to my e-mail?
With the change to the new home page, we will also be upgrading to a new e-mail system. If you use Webmail to access your e-mail, you’ll be getting some great new features and enhanced capabilities including:

• Easy navigation for quicker access to functions and settings
• ‘Drag and drop’ functionality to easily organize your e-mail messages
• A preview pane to view emails without having to open them
• Anti-phishing features to warn you of potentially fraudulent e-mail messages and scam
  
  And more!

Note: If you use another e-mail client like Microsoft Outlook to access your e-mail you will have the same features and capabilities as you have now.

What are the specific changes to my e-mail?
If you use Webmail, there are some changes to your e-mail which we hope you will find useful. In addition to the changes listed above, there will be minor changes like updates to labeling – for instance, “Screened Mail” will change to “MailGuard” – as well as more significant changes, including:

• An increase in storage for your e-mail from 10 MB to 500 MB per e-mail ID
• Direct access to some of your e-mail preferences from e-mail.
• Customization features are being added for advanced filtering of your mail messages. So you'll now have the flexibility to create an "allow list" and also specify e-mail addresses to block.

In an effort to continually improve your internet experience there are more enhancements coming in the near future such as lengthening message retention time from 30 to 90 days and providing e-mail alerts on the new homepage.

Are there any changes to my e-mail address(es)?
No, there are no changes. You'll continue to use the same e-mail address(es).

How do I access my e-mail?
You can access your e-mail via the AT&T Webmail application or through another e-mail client on your computer like Microsoft Outlook.

• If you wish to access your e-mail via Webmail, simply click on the e-mail icon in the upper right section of the att.net home page. If you are not currently signed in to the site, you will be prompted to sign in at that point.
  IMPORTANT NOTE: During the change to the new Webmail system, you will experience a slight delay in your ability to access Webmail while the new system retrieves messages from your old e-mail and imports them into your new e-mail. When you log in to your new Webmail the first time, you will see a message that your log-in attempt has failed. This first attempt signals to the new Webmail that it must retrieve your messages from your old Webmail system. This one-time retrieval will take up to 5 minutes in most cases, so please wait at least 5 minutes and then log in again.
• If you access your e-mail through another e-mail client like Microsoft Outlook, you will still access your e-mail the way you do today. However, during the change to the new e-mail system, you will experience a slight delay in your ability to access your e-mail while the new system retrieves messages from the old e-mail system. On your first attempt to access your e-mail during the change-over, you will see a message that your log-in attempt has failed. Please wait at least 5 minutes while the new system retrieves your e-mail and then log in again.

I currently use Microsoft Outlook to access my e-mail.  Will my experience change?
No, if you use an e-mail client like Microsoft Outlook to access your e-mail, your experience will not change and you can continue to access your e-mail as you do now.

However, please note that during the change to the new e-mail system, you will experience a slight delay in your ability to access your e-mail while the new system retrieves messages from the old e-mail system. On your first attempt to access your e-mail during the change-over, you will see a message that your log-in attempt has failed. Please wait at least 5 minutes while the new system retrieves your e-mail and then log in again.

Will my settings, filters, and address book be moved to the new e-mail?
In most instances, these types of settings will be moved to your new e-mail, although some may have limitations that you should be aware of, and there will be exceptions. We recommend that you write down or make note of any personal settings.

• Filters: Your filters will NOT be moved from MailLink to the new AT&T Webmail so you will need to re-create these. You may want to make note of them now.
• Address Book: Your address book will be moved along with your e-mail, but some entries that exceed the maximum character or field limits may be truncated. We will provide a link to your old MailLink application for 90 days so that you can go back and retrieve any information. During the system upgrade process you will not be able to update your address book and user preferences, however you will still be able to view them. The system upgrade process will take about 24 hours.
• Personal Folders: The messages in your personal folders will be carried over to the new email inbox, but the folders themselves will not. You will need to re-create any personal folders and re-organize your messages in the new email.
• E-mail Forwarding: There is a limit of 20 addresses to which messages can be forwarded. Addresses beyond the 20th will no longer receive forwarded messages once your account is moved to the new system. (If you wish to send mail to more than 20 addresses, you can use your Address Book feature to create a mailing list after your account has been moved to the new system.)

Is there anything I need to do or know prior to the change in my e-mail?
There are a couple of important things you should know or do prior to the change in your e-mail:

• Logging In to E-mail: Whether you use AT&T Webmail or another client such as Microsoft Outlook, during the change to the new e-mail system, you will experience a slight delay in your ability to access your e-mail while the new system retrieves messages from your old e-mail and imports them into your new e-mail. When you attempt to access your e-mail for the first time after the change, you will see a message that your log-in attempt has failed. This first attempt signals to the new system that it must retrieve your messages from the old e-mail system. This one-time retrieval will take up to 5 minutes in most cases, so please wait at least 5 minutes and then log in or access your e-mail again.
• Filters: Your filters will NOT be moved from MailLink to the new AT&T Webmail so you will need to re-create these so you may want to make note of them now.
• Address Book: Your address book will be moved along with your e-mail, but some entries that exceed the maximum character or field limits may be truncated. We will provide a link to your old MailLink application for 90 days so that you can go back and retrieve any information. During the system upgrade process you will not be able to update your address book and user preferences, however you will still be able to view them. The system upgrade process will take about 24 hours.
• Personal Folders: The messages in your personal folders will be carried over to the new email inbox, but the folders themselves will not. You will need to re-create any personal folders and re-organize your messages in the new email.
• E-mail Forwarding: There is a limit of 20 addresses to which messages can be forwarded. Addresses beyond the 20th will no longer receive forwarded messages once your account is moved to the new system. (If you wish to send mail to more than 20 addresses, you can use your Address Book feature to create a mailing list after your account has been moved to the new system.)

Where can I go to get more information on how to use the most recent version of Webmail?
A tutorial on how to use the most recent version of Webmail, including how to use advanced mail features such as filtering, is available on the new home page (www.att.net) under the Help tab section in the center of the page.

How will I be able to make updates to some of my e-mail account settings?
Account management options for your e-mail will be located within your e-mail application, so you can make changes to your e-mail settings all in one convenient location – right from your e-mail!

Will there be any new communications features or tools?
Yes, there will be some new communications tools which we hope you will find useful!

• Coming Soon! Instant Messaging will allow you to send instant messages and chat with family and friends in real-time – even if they are on other Instant Messaging services like AOL, MSN, or Yahoo!
• e-Greetings - allows you to send e-messages to your family and friends for birthdays, holidays, and other occasions!

Where can I find these communications tools on the new att.net site?

Features & Tools

Are there any changes to any of the features offered today?
You’ll continue to enjoy the same great service and many of the features you do today, plus a few new ones including:

• Pop-Up Blocker
• Parental Controls (coming soon!)
• The AT&T Toolbar which provides great features like:
  -Anti-Phishing Tools
  -Anti-Spyware

Some new site features include:

• More game categories and links to sports, casino and daily crosswords, Sudoku, Cryptogram, Action/Arcade and many more. Check out the Games channel for a full listing.
• Enhanced search features on the home page allow you to narrow down search criteria to look specifically for certain items or listings like images, maps, Yellow page entries, products, and more.
• A home page calendar that lets you schedule events and even send e-mail reminders

Will my Personal Web Page(s) still be available to me?
Yes, your personal Web Page(s) will still be available to you.

What is the AT&T Toolbar?
The AT&T Toolbar is a convenient feature that offers key benefits in helping protect you while you’re online, in addition to other convenience features. The most important component is the AT&T Toolbar's powerful Scam Detection that alerts you when navigating to a website that may be associated with a scam. For more information about the AT&T Toolbar, go to www.att.net and click on the Enhancements tab in the “Enhancements” section of the page, then click on AT&T Toolbar. Or you can go directly to http://www.att.net/s/s.dll?spage=cg/yis/enh/toolbar.htm&is=enh&iss=tol&ck=&_lid=1631&_lnm=YIS+toolbar&ck= 

Security Features

Where are the security tools that are available?
You'll find this information in the home page Enhancements section. Just click the Security tab for information on the security features available to you, including:

Help & Support

Where can I find Help or technical support on the new att.net?
You can find the link for Help & Support at the top right of the new att.net home page. This link will take you to the Member Services pages you are used to seeing, and you can obtain help or technical support from these pages as always.

Where can I find the site tours?
You can access the Webmail and site tours from the new home page at www.att.net. Just click on the Help tab of the "Enhancements" section in the lower center part of the home page.